Get answers to commonly asked questions
We know that homeowners have questions about our products, and we know that professionals do, too. We’re sharing helpful answers to enable you get to know Exteria Building Products inside and out.
I keep hearing that Exteria has made significant changes in their manufacturing process' can you elaborate on that?
I am a homeowner, how can I purchase your product?
I am a distributor, how can I purchase your product?
When ordering my product should I insist on a single lot number?
Do you sell the light blocks/J blocks, if not where can I obtain them?
I am a homeowner, how can I get samples of your product?
Obtaining samples of Exteria products is easy. You can order samples directly or search for a local distributor on our website at www.exteriabp.com. Alternatively, you can call our knowledgeable Customer Service department at 877.398.3742.
When purchasing samples, you have two choices. You may order a full panel, or a 12″ cut piece. We highly recommend the full panel for our weathered series and masonry line because of the color variations through-out the panel. You will not be able to appreciate the colors in a small cut sample piece. Any samples you purchase from our website are reimbursed to you once you purchase our product. Simply send in a copy of your sample receipt along with a copy of the product receipt showing that you purchased our product to our Customer Service Department and we will forward a check to you for the amount of the samples purchased.
I am a contractor, how can I get samples of your product?
I am a distributor, how can I get samples of your product?
What is the product made of and how is it manufactured?
Exteria products are made of durable, high quality Polypropylene composite. We utilize an injection molding process to create Exteria panels.
How thick are the panels?
Can Exteria's panels be painted?
Any Exteria product that has Exteria’s proprietary coating system can be painted with any regular latex house paint. We recommend using high quality paint like a Sherwin Williams A89, A100, Bond-Plex or like competitive products.
Painting our color-through, unpainted panels is more challenging and not recommended.Painting any Exteria product will void your warranty.
Can the Vinyl products you sell (J-Channel and Outside Corner Posts) be painted?
What is the expansion and contraction rate?
What makes Stacked Stone Premium different from Stacked Stone Original?
Can Exteria panels be used as roofing?
Do you have MSDS sheets for your products?
What are the thermal properties of this material?
With regards to Flame Spread and Smoke Density ( how combustible our product is ), our Class rating is “C”. This Class rating is based on ASTM testing under the E84 test practice. Exteria’s products are not flammable.
With regards to expansion and contraction due to thermal/temperature conditions, our product has built-in mechanisms to allow a panel to expand and contract within significant temperature ranges. This condition is dependent however, on proper installation technique (as indicated in our Installation Guidelines) by the contractor.
Our product is a decorative cladding and not considered a water barrier or thermal insulator to the structure of the house. As with many exterior claddings, recommended building supplies, such as house wraps and fiberglass ( or foam ) insulation, must be used to achieve these goals.
Application temperature ranges from -50°F to 210°F.
Can Exteria siding be recycled?
How do I clean my siding?
Exteria Building Products siding requires little maintenance, but the siding may become dirty and need to be cleaned at least every other year, preferably yearly, to remove dirt or mildew. Generally your Exteria siding can be cleaned satisfactorily with the use of an ordinary garden hose; do not power wash Exteria siding. If plain water or a light soapy solution does not remove the dirt, we suggest the following:
Gently wash siding with a soft bristle brush and water from garden hose. Where dirt is more difficult to remove, the following cleaning solutions work well:
- 1/3 cup powdered detergent (e.g. Tide® )
- 2/3 cup powdered household cleaner (e.g. Spic and Span® or equivalent)
- 4 quarts of water/li>
In certain geographic areas where mildew may be a problem, substitute one quart of 5% sodium hydrochloride (e.g. Clorox), for one quart of water in the above solution. If the structure is extremely dirty, it is recommended that you start washing from the top and work down to the bottom. Apply cleaning solution and let it stand several minutes so the dirt will loosen. The siding must be rinsed thoroughly with clear water to avoid staining and/or streaking.
CAUTION: Be sure to follow all precautions and warnings on the product label of the above referenced chemicals to prevent personal injury. Do not exceed the recommended concentrations of cleaners. Doing so can cause damage to the product’s surface. Avoid skin and eye contact with the solution, and in all cases follow manufacturer’s instructions for the use of cleaning compounds and solutions. Avoid use of abrasive-type cleaners and strong solvents. Test any cleaner on an inconspicuous area before applying to major areas. To minimize streaking, always clean from the bottom to the top and follow with a rinsing of clear water. Excessive scrubbing is unnecessary, can be harmful to the products, and may cause undesirable glossy areas over the finish.
Can your product be installed on a chimney?
Will your product hold up installed under ground level?
How much waste should I calculate for my project?
How do I finish off my last tier of siding?
What type of fastener do I use to install an Exteria panel?
The most commonly used fastener is a galvanized roofing nail or aluminum nail. Any type of non-corrosive nail or screw is acceptable so long as the head is larger than the panel’s nailing hole. The size of your nail will vary job to job depending on the thickness of your materials. Your nail must penetrate a solid substrate by at least 1/2″. It is recommended that the substrate itself be no less than 7/16″ thick. ICC-ES and FBC have also approved the following fasteners: No. 10 Wood Screw; 3/16″ ITW Tapcon Screw; No. 10 Metal Screw SAE Grade 5, Spaced Thread, 16 Threads Per Inch.
Can the siding be applied directly to studs?
How do I treat inside corners?
How do you cut the panels?
Are the products painted?
No, not all of our products are painted. Our Masonry and Weathered Products have a proprietary coating applied during the manufacturing process. The Classic and Coastal Series are color through and no coating is applied.
Can I use a nail gun to install your product?
What is the difference between Injection Molded Product vs. Vinyl?
|Polypropylene (PP)||Polyvinylchloride (PVC)|
|Application Temperature||Up to 220° F (boiling water)||Up to 160° F (will warp if temperatures are higher)|
|Impact Resistance||Impact modified PP like ours will maintain a good impact resistance over its lifetime||Initially very good, however, has a tendency to lose impact quickly over time|
|Aesthetics||Injection molded product allows for better details than thermoformed product||Thermoformed product, limited in contour accuracy|
|Thickness||Typically a stronger panel with a more robust high quality feel||Thin gage panel, appears flexible and flimsy|
|Fire Rating||Typically Class C – for combustion construction||Usually Class A – can also be used for non-combustible construction|
|Weathering||Unpainted products are highly weatherable and durable||Dark PVC colors require a cap-stock to ensure weathering, turns brittle|
What application is used around windows and inside corners?
What is the mortar fill used for on Brick?
What is the mortar used for on Stacked Stone Original and Stacked Stone Premium?
How do you remove a panel in the middle of the wall?
What can be done to cover an exposed nail head?
Do I have to use your Starter Strip?
Can your panels be installed in very cold and very hot weather?
How long has Exteria Building Products been in business?
Can I install Exteria siding by myself?
How can I find a contractor to install my siding?
How much does it cost to side a home?
Do I ever have to paint my siding?